A side of the Musixmatch Community we strangely don’t talk about much is our internal team of staff members. Those of you in the Slack Workspaces will see Moderators floating around, posting, asking, and fixing things, but may not necessarily know exactly where they sit in the Community. Read below for everything you need to know!
As the Head of Community, Santi pilots our Musixmatch rocket ship. He’ll occasionally drop into the Slack workspaces to ask for your feedback or help, but mostly he’ll observe and manage the behind-the-scenes processes to keep the community experience as vibrant, smooth, and fun as possible!
Mauro works directly with Santi with the same intention of keeping everything community-facing running smoothly. He also always has an eye on the Slack channels, and will typically post with announcements, requests, updates, and proposals of new projects!
Tim works very closely with Santi and Mauro as a member of the internal community team, and is actively present in the Slack channels. He’ll respond to both public and private queries, aiming to provide quick and helpful support.
Maral’s a fairly recent addition to the team and we’re thrilled to have her with us! She works alongside Santi, Mauro, and Tim on internal projects, as well as providing additional support to the Slack workspaces.
Laurell manages an internal team working on largely behind-the-scenes operations. The team works on editorial coverage and client requests, which is why you’ll sometimes see her asking for language-based support.
Penny works closely with Laurell and will also often drop into the Slack channels to ask for linguistic information, contribution-based support for clients, labels, and artists as well as community feedback. No need to be alarmed if she asks you for help on a track, you can trust her!
Marda works alongside Laurell and Penny and similarly to them will more often than not message the Slack workspaces in order to notify users of available tasks.
And that’s not all! To name a few more, you may also see Holly, Pablo, Marco, and Venkatesh drop into the Slack workspaces for one reason or another. Generally speaking, staff members will have either a ‘Moderator’ or ‘Content’ Avatar, so keep an eye out and feel free to say hi!
Do remember though that all Moderators have many other duties outside of the Slack channels, and so we always advise you to use public channels when possible to help relieve time and resource pressures. The community is as helpful as it is large and passionate, and many doubts can be settled without the need of a Moderator. As a general rule, check first our Support page, then ask the community, and finally reach out to a Moderator. Following this order of actions helps ensure that all of us are working and contributing as efficiently as possible!